Shipping policy

Shipping Policy Statement

Thank you for shopping with us! We are committed to providing you with a seamless and reliable online shopping experience. Please review our shipping policy below to understand how we handle shipping and delivery of your orders.

Processing Time:

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
  • We offer several shipping options to meet your needs, including standard and expedited shipping.

Shipping Times:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days

Order Tracking:n

  • Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.

Shipping Address:

  • Please ensure that your shipping address is correct and complete. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses.

Customs, Duties, and Taxes:

  • We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost or Damaged Items:

  • We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

Returns and Refunds:

  • All sales are final. We do not accept returns or exchanges. However, if you have any issues with your order, please contact our customer service team for assistance.

Contact Us:

  • If you have any questions or concerns about our shipping policy, please contact us at scentedescapescustomerservice@gmail.com

Thank you for choosing us. We appreciate your business and look forward to serving you again soon!